09-04-2025
Microsoft roundtable: agents that provide 5-star support to your customers
A unique opportunity to influence the design for how Copilot in Business Central will help users quickly get unblocked and work around errors or other issues, lowering effort on their coworkers, and freeing up time for partner support to focus on delivering exceptional customer experiences for the most impactful customer support tickets.
Speakers:
Mike Borg Cardona
Product Manager at Microsoft
During his 20 years at Microsoft, Mike has experienced the life of Test Engineer, Engineering Manager and Product Manager, shipping Visual Studio, AX, NAV and Business Central.
Today, he's responsible for leading Business Central into the AI era and our 'Better together' story with Teams, Outlook, Excel and OneDrive.
Mike Borg Cardona
Product Manager at Microsoft
During his 20 years at Microsoft, Mike has experienced the life of Test Engineer, Engineering Manager and Product Manager, shipping Visual Studio, AX, NAV and Business Central.
Today, he's responsible for leading Business Central into the AI era and our 'Better together' story with Teams, Outlook, Excel and OneDrive.
Sessions
Microsoft Keynote - Day 1 Microsoft presents: how Copilot actually works - a non-technical journey from prompt to response Microsoft presents: Responsible AI - balancing innovation with safety Microsoft presents: summarize and autofill with Copilot in Business Central Microsoft Q&A: Copilot + agents in Business Central - strategic Q&A Microsoft roundtable: agents that provide 5-star support to your customers