4-6 November 2025 in Poznan, Poland
Directions EMEA 2025
Join us for Directions EMEA 2025 - experience the latest updates from Microsoft and the ecosystem while connecting with the entire Business Central community, including resellers, add-on providers, Microsoft, CSPs, MVPs, developers, consultants, sales and marketing professionals, and business leaders. Fuel your motivation, inspiration, and success through sharing and collaboration.
Let's Live-Build an AI-Powered Autonomous BC Support Desk: Put AI to Work for You
How much time would your organization save if it could leverage AI to handle incoming support requests AND triage / provide first level support for your customers? With Autonomous Agents, this is no longer a dream for tomorrow but a reality today. We will leverage Copilot Studio's autonomous agent capabilities and combine it with some AL vibe coding to showcase how to build a ready-to-use AI powered BC support desk. This is a live-live build session. No screenshots, no recorded videos, no cop-outs.
Speakers:
AJ Ansari
COO at DSWi, Microsoft MVP
AJ is a business leader and a recognized veteran of the Microsoft Dynamics 365 Business Central community, bringing nearly two decades of experience as a trusted advisor to businesses seeking to maximize their ERP investments. As a seven-year Microsoft MVP, AJ is passionate about sharing his knowledge with the community and has spoken at over 40 global industry events. Through his workshops, conference sessions and many online contributions, AJ has built a reputation for translating complex technical concepts into practical solutions for the Microsoft community.
AJ's expertise extends to Copilot and Power Automate, where he helps businesses harness the power of AI and process automation to streamline operations and improve decision-making. A dedicated mentor and advocate for continuous learning, AJ is also an active community organizer, serving on the boards, planning committees and content committees of various Microsoft partner associations and user groups.
AJ Ansari
COO at DSWi, Microsoft MVP
AJ is a business leader and a recognized veteran of the Microsoft Dynamics 365 Business Central community, bringing nearly two decades of experience as a trusted advisor to businesses seeking to maximize their ERP investments. As a seven-year Microsoft MVP, AJ is passionate about sharing his knowledge with the community and has spoken at over 40 global industry events. Through his workshops, conference sessions and many online contributions, AJ has built a reputation for translating complex technical concepts into practical solutions for the Microsoft community.
AJ's expertise extends to Copilot and Power Automate, where he helps businesses harness the power of AI and process automation to streamline operations and improve decision-making. A dedicated mentor and advocate for continuous learning, AJ is also an active community organizer, serving on the boards, planning committees and content committees of various Microsoft partner associations and user groups.