4-6 November 2025 in Poznan, Poland
Directions EMEA 2025
Join us for Directions EMEA 2025 - experience the latest updates from Microsoft and the ecosystem while connecting with the entire Business Central community, including resellers, add-on providers, Microsoft, CSPs, MVPs, developers, consultants, sales and marketing professionals, and business leaders. Fuel your motivation, inspiration, and success through sharing and collaboration.
Onboarding Consultants for Impact: How a Vertical Reseller Speeds Up Success with Business Central
Onboarding is often rushed or inconsistent—whether it's for new hires or new customers. But done right, it can be a powerful way to reduce risk, build trust, and deliver value faster.
In this session, we'll show how one Business Central reseller created a structured, repeatable onboarding model that works for both people and projects. Using Microsoft 365 tools, industry-specific workflows, and in-house e-learning, we've built a scalable approach that improves delivery, confidence, and satisfaction from day one.
You'll learn:
Why better onboarding improves ROI and reduces delays
How to build repeatable onboarding for employees and clients
How to use Microsoft 365 (Teams, SharePoint, etc.) to automate the process
How vertical “happy paths†help speed up time-to-value
A simple framework and real examples you can apply in your business
This session is ideal for partner leads, operations teams, and people managers looking to improve delivery and engagement.
Speakers:
Val Clarke
Operations & HR Director, 4PS Construction Solutions Ltd
Val Clarke has over a decade of experience in the software industry and has been with 4PS for seven years. As Operations Director, Val is responsible for overseeing the daily business operations and overall customer satisfaction, evaluating efficiency and performance, developing and implementing strategies for growth, employee recruitment and development and general business improvements.  
With strong people management and strategic planning skills, Val is passionate about ensuring that 4PS offers the best possible outcomes for customers and employees. The 4PS core values are fully embedded into her approach to running the business - Val consistently and continuously encourages everyone in the team to follow their heart, learn more and innovate.  Fostering this positive culture keeps the whole team developing and improving while delivering real quality and value to 4PS customers in a forward-thinking and supportive environment.
Val Clarke
Operations & HR Director, 4PS Construction Solutions Ltd
Val Clarke has over a decade of experience in the software industry and has been with 4PS for seven years. As Operations Director, Val is responsible for overseeing the daily business operations and overall customer satisfaction, evaluating efficiency and performance, developing and implementing strategies for growth, employee recruitment and development and general business improvements.  
With strong people management and strategic planning skills, Val is passionate about ensuring that 4PS offers the best possible outcomes for customers and employees. The 4PS core values are fully embedded into her approach to running the business - Val consistently and continuously encourages everyone in the team to follow their heart, learn more and innovate.  Fostering this positive culture keeps the whole team developing and improving while delivering real quality and value to 4PS customers in a forward-thinking and supportive environment.