A few years ago, being a "module expert" was the ceiling for an F&O consultant. Today it's the floor and in some projects it's already a liability. Dynamics 365 F&O has quietly turned into something else: an AI-infused, data-connected platform where the consultants who actually move the needle look pretty different from the ones who did it well in 2020. Most partners haven't caught up. We still hire, train, and staff against the old profile and then wonder why delivery feels harder.
I want to share a 5-layer framework I've been using to think about this, shaped by two things: running an 11-person delivery team day to day, and the view I get through Companial across a lot of Dynamics partners in Europe and North America. The layers are Business & Process Fluency, Platform & Data Architecture, AI & Copilot Orchestration, Extensibility Judgment, and Advisory & Change Leadership. It's something I actually use when I'm hiring, planning who goes on which project, or figuring out where a consultant is stuck.
In the session I'll walk through where partners tend to over-invest, where we quietly under-invest, and what breaks when one of the layers is missing. You'll leave with the framework, a rough self-assessment for your own team, and a view on which layer is probably worth fixing first.