4 nordic
12-13 April, 2024

Days of Knowledge Nordic 2024

Days of Knowledge is a Directions for Partners event focused on educating consultants and developers, sharing knowledge and upgrading Business Central professionals to enable quality customer solutions. Training and acquiring knowledge are the magic words at Days of Knowledge.



Beyond The Text: Harnessing the Power of AI and Voice Bots in Dynamics Customer Service

16:15 - 17:00 9+10 Back to event schedule

This session will explore the latest advances in AI and voice bot technology, and how they are revolutionizing customer service within Dynamics. We will focus on the integration of voice bots into the customer service process, examining the capabilities and limitations of these technologies in a customer service context. The session will cover the benefits of using voice bots, such as increasing efficiency and providing a more natural communication experience for customers. Attendees will gain a thorough understanding of how voice bots can improve customer service and reduce costs, as well as the challenges and best practices for implementing voice bots in customer service. The session will also provide a glimpse into the future of AI-driven customer service and the role of voice bots in that future.


Dustin Domerese

Dustin Domerese, Senior Microsoft Power Platform Architect, Managing Partner

Dustin Domerese is a thought leader and technology innovator within the Microsoft ecosystem and delivers his vast technical experience in the CRM, ERP, and Software Development industries to business leaders, end-users, and technical leaders throughout the community. Working for Barclays, EMC2, HP, and Microsoft before his founding of multiple companies has provided a wealth of industry knowledge and expertise. Dustin is a consultant for over three-hundred companies across a wide array of industries, he is a senior software developer and public speaker. As an entrepreneur, he has founded multiple technology companies in a variety of sectors. As a technology innovator Dustin has trained and worked with hundreds of partners in the Microsoft, SAP, Oracle, and SalesForce ecosystems. His company, Dynamic Consultants Group, has been a finalist in the Microsoft partner channel awards for empowering the Microsoft partner community and advises their clients on all things digital transformation and technology. Dustin has been a speaker all over the world presenting many technology-focused sessions with Microsoft. As his hobby, Dustin is an accomplished musician, outdoor enthusiast, and a mostly terrible golfer.