4 america
12-14 September, 2024

Days of Knowledge Americas 2024

Days of Knowledge is a Directions for Partners event focused on educating consultants and developers, sharing knowledge, and upgrading Business Central professionals to enable quality customer solutions. Training and acquiring knowledge are the magic words at Days of Knowledge. 

Interested in sponsoring the upcoming Days of Knowledge Americas 2024 event? Click here to reach out to our sponsor team. 


Service in the Real World

12:00 PM - 12:45 PM Consultant Room Back to event schedule

This session will walk through the setups required for a successful Service Management implementation. After covering the basics, we will walk through setting up regular service orders, service contracts and service contract service orders. As an added bonus, we will show how call takers can quickly setup service orders for requesters who are not in Business Central.


Robb Delprado MVP, MCT

Attitude is everything

Robb is a 26-year veteran of the Navision, NAV, and BC world. He is a Microsoft MVP, an MCT, MCP, and a nonpracticing CPA. He has spoken at Convergence, Directions NA, Directions EMEA and multiple User Group Conferences.

Steven Chinsky

Accelerynt, VP Dynamics Practice

Past experience - Over 230+ NAV/BC Implementations in Manufacturers, Supply Chain (WMS), Food and Beverage, Retail, Service, Oil and Gas, Chemical, Industrial Equip., Rental/Service, and Home Goods - Over 16 years as an Accountant in a variety of positions (VP of Finance, Director of Finance, Audit Manager, Controller, and Director Operations) - Extensive knowledge and implementation over 30 NAV/BC ISV APPs Awards - Microsoft Most Valuable Professional (MVP) - NAVUG/BC All-Star - 4-time NAVUG/BC Granite Award recipient - DUG Guardian Award recipient Professional - IMA/CMA – Member 1988 - AICPA – Member 1985 - APICS – Member 2004 - DCI Summit – Programming Committee (2012 – Present, Chair (2016-2018), Board of Advisor (2013-2015 and 2021-Present) - Dynamics User Group (DUG) – NAV/BC Forum Moderator, Dynamicscon LIVE Content Committee - Directions NA – Content Committee (2018-Present) Certifications - MCP – MB-800 - Dynamics Credentialed Professional - Microsoft Certified Professional