17-04-2024
B2B Customer Portal Trends in 2024: Insights from 400+ Business Leaders
Did you know that businesses can reduce selling costs by 90% by guiding customers an online self-service environment, according to Forrester Research?
Traditional B2B sales channels like email, phone and fax have long been the source of extended sales cycles, manual business processes and order errors. But due to the widespread shift in customer buying behaviors, B2B companies are now engaging with their professional customers and dealers online through eCommerce or self-service portals - for everything from quotes, online ordering and product lookup, to invoice payments and warranty claims.
Join Ryan Meade for his speaking session at Directions to learn about the state of B2B eCommerce and self-service portals, with insights from our recent survey to more than 400+ B2B business leaders.
In this session we'll cover:
- Insights on B2B eCommerce/portals from 400+ business leaders
- Mutual benefits of self-service - growing revenue and reducing costs
- Unique requirements in found in B2B
- Streamlining front-end business processes by integrating to back-end systems
Speakers:
Brad Vorbeck
Senior Corporate Marketing Manager
Brad Vorbeck is a marketing professional involved in the Microsoft Dynamics community since 2013. Having worked with both VAR and ISV partners, Brad has a deep understanding of the Microsoft product ecosystem. As the Senior Corporate Marketing Manager at DynamicWeb North America, he helps the company expand its brand awareness and build relationships with customers looking to scale their online selling strategy through its suite of eCommerce, PIM and CMS tools.
Brad Vorbeck
Senior Corporate Marketing Manager
Brad Vorbeck is a marketing professional involved in the Microsoft Dynamics community since 2013. Having worked with both VAR and ISV partners, Brad has a deep understanding of the Microsoft product ecosystem. As the Senior Corporate Marketing Manager at DynamicWeb North America, he helps the company expand its brand awareness and build relationships with customers looking to scale their online selling strategy through its suite of eCommerce, PIM and CMS tools.
Kris Marcus
“DynamicWeb: Weaving Global Tech Alliances with a Personal Touch, Elevating Partnerships Beyond Boundaries.”
My career is defined by a comprehension of how technology can be levered to propel business objectives and professional philosophy is rooted in collaboration and the sharing of ideas. These have been crucial to my contributions in business development as my sales approach goes beyond mere transactions, focusing instead on creating lasting alliances that yield mutual benefits.
Kris Marcus
“DynamicWeb: Weaving Global Tech Alliances with a Personal Touch, Elevating Partnerships Beyond Boundaries.”
My career is defined by a comprehension of how technology can be levered to propel business objectives and professional philosophy is rooted in collaboration and the sharing of ideas. These have been crucial to my contributions in business development as my sales approach goes beyond mere transactions, focusing instead on creating lasting alliances that yield mutual benefits.