4 america
12-14 September, 2024

Days of Knowledge Americas 2024

Days of Knowledge is a Directions for Partners event focused on educating consultants and developers, sharing knowledge, and upgrading Business Central professionals to enable quality customer solutions. Training and acquiring knowledge are the magic words at Days of Knowledge. 

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09-14-2024

Power Virtual Agent to resolve an employee’s issue in Teams using native Teams chat experience

12:00 PM - 12:45 PM Power Platform Room Back to event schedule

In today’s digital age, efficient problem-solving is key. This is why we’re excited to introduce you to the power of Power Virtual Agents in resolving employee issues directly in Microsoft Teams using the native chat experience, all within a compact 45-minute session. In this workshop, we will explore how Power Virtual Agents can be leveraged to streamline issue resolution within your organization. We will demonstrate how these intelligent chatbots can be integrated into Teams, providing a seamless and intuitive interface for employees to report and resolve their issues. Here’s what we’ll cover: Introduction to Power Virtual Agents: We’ll start with an overview of what Power Virtual Agents are and how they can transform your organization’s issue resolution process. (Demo) Integration with Microsoft Teams: We’ll show you how to integrate Power Virtual Agents into your Teams environment, enabling your employees to interact with the chatbot directly from their Teams interface. (Demo) Issue Resolution with Power Virtual Agents: We’ll walk you through real-world scenarios where Power Virtual Agents can be used to resolve common employee issues. We’ll also demonstrate how the chatbot can escalate issues to human agents when necessary. Best Practices: Finally, we’ll share some best practices for implementing and managing Power Virtual Agents in your organization. Join us as we delve into the world of Power Virtual Agents and discover how they can revolutionize your organization’s issue resolution process, all within a concise and focused 45-minute session!

Speakers:

Samir Makwana

Founder of Cloudtrify | Cloud Solution Architect | Angel Investor

Samir Makwana is on a mission to help enterprises and governments to build and grow secure and value driven businesses using Microsoft Cloud Services. Trained as Software Developer, Pre-sales and Solution Architect, he has a unique 17 years of experience in delivering diverse IT projects from initiation to completion, providing his clients with unique advantages. He is a leading expert in security, automation, messaging and collaborative technologies; He has designed multiple Automation and Office 365 Architecture solutions for various enterprises and governments. Over the years, he has been instinctive in coordinating large-scale projects, handling designs, deployment, upgrades, and documentation of large IT Cloud Environments. He is currently the founder and Principal Architect of Cloudtrify Inc. He has innovative ideas to develop and implement short- and long-term automation and cloud solutions, increasing user adoption, ROI, security, and ease of maintenance. Outside the professional sphere, he enjoys spending quality time with family and friends.