Statistics show an average salesperson talks approximately 70% of the conversation with the customer, thus decreasing the chances of closing the deal. Despite many studies implying a strong correlation between a sales team’s listening skills and their ability to retain customers or gain new ones, listening skills is a competence salespeople often lack. Sometimes, they fail to focus on customer needs while listening because of pressure or fear of missing out. But more often than not, salespeople are not trained to listen actively. In the session you will learn: - The importance of active Listening - To identify crime situations you, as a salesperson, are making - To handle objections by applying techniques of Active Listening - Best practices and tips to implement right after you leave the session - Practical examples of how using Active Listening can help you close more Dynamics 365 deals Join the session to learn simple tricks you can instantly implement into your sales process!