1-3 November 2023
Directions EMEA 2023
Directions EMEA is the "Go To" place where Dynamics partners share the future. It's the preferred global community for collaborating and learning from Microsoft, MVPs, ISVs, VARs and their peers. The focus is on helping the SMB market unlock its full potential in technical, business development and strategy with ERP, CRM, and Cloud solutions, including the Microsoft Power Platform, Microsoft Dynamics 365 Business Central, and Azure.
01-11-2023
Microsoft presents: Customer centric onboarding apps
This session will inspire you to build digital onboarding experiences, so you can save valuable time serving new prospects and customers. You'll get a step-by-step guide to understanding how to create customer centric onboarding apps for AppSource you can use in combination with customer profiling to provide a great time saving onboarding experience. We'll cover the must-know technical information and show how the profiling works, so you can load an app that matches the customer's expectation.
Speakers:
Sara Mirdal
User Experience Designer, Microsoft Dynamics 365 Business Central
#UserExperienceDesign #Onboarding #FirstRunExperience #InUIGuidance
#UnblockingUsers #ReducingFriction #BetterErrorHandling #D365BusinessCentral
Sara Mirdal
User Experience Designer, Microsoft Dynamics 365 Business Central
#UserExperienceDesign #Onboarding #FirstRunExperience #InUIGuidance
#UnblockingUsers #ReducingFriction #BetterErrorHandling #D365BusinessCentral
Søren Alexandersen
Principal Product Manager - Microsoft
Søren is an customer onboarding champion and a veteran in the industry, with 27 years of mapping business processes with user desire and technology under his belt âââ
He has been around the block:
In IT departments primarily in manufacturing companies, developing ERP, internal consulting
Worked for various XAL/AX/NAV partners in as a systems integrator, developer and consultant
Run his own systems integration partner company for 7 years
And finally - when he couldn't resist the attraction of Microsoft any longer - joined in 2016
In the Business Central engineering team he drives the investments in making customer onboarding easier, owns the HR module, and cares a lot about the setup experience of Business Central âš™ï¸âœ…
He is passionate about Diversity, Equity, Inclusion and Belonging, and is a board member of Women in Dynamics â¤ï¸ðŸ'šðŸ'™ðŸ'›
In between all of this he enjoys playing in a hard-rock band as a semi-professional musician 🎵🤘ðŸ¼
Søren Alexandersen
Principal Product Manager - Microsoft
Søren is an customer onboarding champion and a veteran in the industry, with 27 years of mapping business processes with user desire and technology under his belt âââ
He has been around the block:
In IT departments primarily in manufacturing companies, developing ERP, internal consulting
Worked for various XAL/AX/NAV partners in as a systems integrator, developer and consultant
Run his own systems integration partner company for 7 years
And finally - when he couldn't resist the attraction of Microsoft any longer - joined in 2016
In the Business Central engineering team he drives the investments in making customer onboarding easier, owns the HR module, and cares a lot about the setup experience of Business Central âš™ï¸âœ…
He is passionate about Diversity, Equity, Inclusion and Belonging, and is a board member of Women in Dynamics â¤ï¸ðŸ'šðŸ'™ðŸ'›
In between all of this he enjoys playing in a hard-rock band as a semi-professional musician 🎵🤘ðŸ¼