irections emea 2023 lyon
1-3 November 2023

Directions EMEA 2023

Directions EMEA is the "Go To" place where Dynamics partners share the future. It's the preferred global community for collaborating and learning from Microsoft, MVPs, ISVs, VARs and their peers. The focus is on helping the SMB market unlock its full potential in technical, business development and strategy with ERP, CRM, and Cloud solutions, including the Microsoft Power Platform, Microsoft Dynamics 365 Business Central, and Azure.


Microsoft Presents: How AI is transforming the world of Sales

11:15 - 12:00 Bellecour 2&3 Back to event schedule

Join us as we present the latest information about Dynamics 365 Sales with specific focus on Microsoft Sales Copilot. We’ll provide a quick overview of the product, current programs, and roadmap, plus we’ll touch on our extensibility plans.


Hayley Bass

Head of Growth - Dynamics 365 Product Group - Sales

Having worked within the CRM industry for over 20+ years, Hayley is Head of Growth for the Customer Experience applications Dynamics 365 Sales and Microsoft Sales Copilot. From within the product engineering team she works to drive programs that support and grow a customer’s journey with Microsoft’s business applications and her team looks to identify new ways for customers to realize value, while driving greater adoption and business results.