In the world of AI chatbots, the key is making sure they understand and respond to user queries accurately. This involves honing in on user intent, which significantly improves chatbot responses, making them relevant and useful across various contexts. In the session, we offer the approach that focuses on Azure ML Prompt Flow, a tool that boosts chatbots' ability to interpret questions. This session will cover integrating Prompt Flow with Azure ML and Azure OpenAI to enhance chatbot interactions. You'll learn about refining query classification and embedding Prompt Flow into your chatbot setup. By the end, you'll know how to configure an endpoint via Azure ML, enhancing chatbot understanding and response precision. This endpoint is adaptable, and ready to improve chatbot performance across different user interfaces like customer portals, Power Apps applications, and internal platforms, broadening the impact of your chatbot solutions.