irections emea 2023 lyon
1-3 November 2023

Directions EMEA 2023

Directions EMEA is the "Go To" place where Dynamics partners share the future. It's the preferred global community for collaborating and learning from Microsoft, MVPs, ISVs, VARs and their peers. The focus is on helping the SMB market unlock its full potential in technical, business development and strategy with ERP, CRM, and Cloud solutions, including the Microsoft Power Platform, Microsoft Dynamics 365 Business Central, and Azure.


Microsoft presents: Reliability of Business Central Online

14:00 - 14:45 Salon Tete d´Or Back to event schedule

In this session, we go into depth about the reliability of Business Central Online. We show our uptime numbers. We go through actual incidents where Business Central Online was down - what happened - how did we respond - how are we preventing similar incidents in the future.


Christian Heide Damm

Principal Software Engineer

Christian Heide Damm is the cloud architect of Business Central and is responsible for the overall design of the Business Central Online architecture. Christian has been part of the entire NAV/BC journey to the cloud and continues to be passionate about all things SaaS and cloud architecture.

Esteban Ardaya Heckl

Principal Software Engineer

Esteban is a principal software engineer who has been part of the Business Central service team from the beginning. He has worked on many areas of the service, more recently focusing on load balancing, scalability, and reliability.

Michael Neipper

Microsoft, Principal Program Manager

Responsible for Infrastructure and Delivery for Business Central, focusing on improving support processes, stabilization, Cloud Operations and Service Fundamentals